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Manuals
How do I delete my Zaurus account?
How do I set up an Out of Office?
Can I add multiple email addresses to one account?
How do I change my password?
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The interface explained
Visual: The videocall interface
Visual: interface care recipient
File Share Module
How to install the File Share Module
Sending files with the File Share module
Download the shared files
View all (4)
Manuals in PDF format
Quick start manual for care recipients
Company settings
Can I import a complete list of company users?
Can I add employees without a company email address?
We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
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Zaurus Glasses app
How does the Glasses App work?
I have a problem
General problems
How can I submit feedback or file a complaint?
How do I attach a location to my message?
What kind of attachments can I share through Zaurus?
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Digital Assistant
What languages do the digital assistants speak?
Security
How can I prevent TapJacking?
What can I do to secure my data myself?
Can I sign out of my Alterdesk account remotely?
View all (7)
Release notes
iOS
2.6
Android
Android version 2.7.3
Android version 2.5.7
2.4.1
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Release notes - Android Glasses app
Zaurus Android Glasses version 1.3.2
Information security, business continuity and privacy
Data breaches and data protection
Who can appeal to the Data Protection Officer of Zaurus?
What are the duties of a Data Protection Officer?
How does Zaurus deal with data breaches?
Miscellaneous
Where is the data that the assistants receive stored?
How long is data stored within the communication platform?
Can the identity of a patient / client be verified?
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Legislation, certifications and statements
Does Zaurus meet the requirements of the GDPR?
Is Zaurus ISO 27001: 2013 and NEN 7510: 2017 certified?
Logging
Are the actions of a Zaurus user logged? Where is this recorded? What is recorded?
Can I find out who has accessed our data in the database?
Access
What measures have Zaurus taken against unprotected access and modification?
Who all have access to the communication exchange in the platform?
General
What does Zaurus do to ensure a reliable and secure service by means of information security?
What are pen tests and are they performed on the Zaurus communication platform?
I use Zaurus on my mobile / tablet. How can I optimally secure this?
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Information security and business continuity policies
Where is Zaurus data stored?
How often is the Zaurus communication platform backed up?
Where are these backups stored?
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Rights of subjects
What rights do I have with regard to my personal data?
How can I exercise my "Right of transparency"?
How can I exercise my "Right of access"?
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