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Knowledge base
FAQ
Digital consultation rooms
7
How do I start a digital consulting room?
How do I add new participants to an existing group conversation?
How do I change the settings of an existing group conversation?
How do I close a conversation?
Can new participants in a group chat read older messages?
See all 7 articles
Video consults
10
How do you start a videoconsultation?
How do I share my screen?
What does my mobile device show when I receive a video call?
How does the Glasses App work?
How much data does the video call functionality use?
See all 10 articles
Outlook Add-in
7
How do I install the Outlook Add-in?
Which versions of Outlook are compatible with the Outlook add-in?
Can I reschedule the video call and what consequences will this have?
Do invitees need a Zaurus account?
Does the Outlook add-in work with non-Outlook adresses?
See all 7 articles
Guest access
9
What is guest access?
How can I invite a guest via a link?
How can I have someone dial in to a video conversation?
How can I dial in with a conference set?
Which phones can I use to dial in?
See all 9 articles
Conversations
15
How do I start a one-on-one conversation?
Can I mark specific conversations to find them more easily?
Can I delete my messages?
How can I tag someone?
What do the green check marks in my messages mean?
See all 15 articles
Attachments
3
What kind of attachments can I share through Zaurus?
How can I easily find an attachment in Alterdesk?
Can I delete attachments?
Accounts
20
Can I add multiple email addresses to one account?
Why do I have to use a company email address?
I work for multiple companies – can I have a separate account for each company?
How can I delete my Zaurus account
Can I share my account with co-workers?
See all 20 articles
Security
7
How can I prevent TapJacking?
What can I do to secure my data myself?
Can I sign out of my Alterdesk account remotely?
How do I use a fingerprint lock?
What is two-factor authentication and how do I enable it?
See all 7 articles
Company settings
12
Can I import a complete list of company users?
Can I add employees without a company email address?
We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
How do I remove users?
How can I make an Zaurus theme in our organisation’s colours?
See all 12 articles
Troubleshooting
25
Why is the quality of my video call not that good?
After registration I have not received a confirmation mail.
I am using two factor authentication, but can no longer access my authenticator.
Why can't I see Chantal's live chat button?
Can I change my previous answer to Chantal?
See all 25 articles
Complaints - Feedback
1
How can I submit feedback or file a complaint?
Information security and privacy
Data breaches and data protection
3
Who can appeal to the Data Protection Officer of Zaurus?
What are the duties of a Data Protection Officer?
How does Zaurus deal with data breaches?
Miscellaneous
7
Where is the data that the assistants receive stored?
How long is data stored within the communication platform?
Can the identity of a patient / client be verified?
Is a processing register kept?
For our organization, company data may not be displayed anywhere outside the messaging app. Can notifications be turned off?
See all 7 articles
Legislation, certifications and statements
2
Does Zaurus meet the requirements of the GDPR?
Is Zaurus ISO 27001: 2013 and NEN 7510: 2017 certified?
Logging
2
Are the actions of a Zaurus user logged? Where is this recorded? What is recorded?
Can I find out who has accessed our data in the database?
Access
2
What measures have Zaurus taken against unprotected access and modification?
Who all have access to the communication exchange in the platform?
General
7
What does Zaurus do to ensure a reliable and secure service by means of information security?
What are pen tests and are they performed on the Zaurus communication platform?
I use Zaurus on my mobile / tablet. How can I optimally secure this?
How is the Zaurus communication platform encrypted?
What measures does Zaurus take against unauthorized access from the outside?
See all 7 articles
Information security policies
14
Where is Zaurus data stored?
How often is the Zaurus communication platform backed up?
Where are these backups stored?
Are periodic samples also taken to test the reliability of the backups?
Does the Zaurus communication platform use virtual servers?
See all 14 articles
Rights of subjects
7
What rights do I have with regard to my personal data?
How can I exercise my "Right of transparency"?
How can I exercise my "Right of access"?
How can I exercise my "Right to rectification/addition"?
How can I exercise my "Right to be forgotten"?
See all 7 articles
Release notes
iOS
1
2.6
Android
2
2.4.1
2.9.3
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