Manuals in PDF format

• Quick start manual for care recipients

The interface explained

• Visual: The videocall interface
• Visual: interface care recipient

Company settings

• Can I import a complete list of company users?
• Can I add employees without a company email address?
• We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?

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General problems

• How can I submit feedback or file a complaint?
• How do I attach a location to my message?
• About this portal

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Digital Assistant

• What languages do the digital assistants speak?
• Is digital assistant 'Chantal' CE-marked?

Security

• How can I prevent TapJacking?
• What can I do to secure my data myself?
• Can I sign out of my Alterdesk account remotely?

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iOS

• 2.6

Android

• Android version 2.5.7
• 2.4.1
• 2.9.3

Data breaches and data protection

• Who can appeal to the Data Protection Officer of Zaurus?
• What are the duties of a Data Protection Officer?
• How does Zaurus deal with data breaches?

Miscellaneous

• Where is the data that the assistants receive stored?
• How long is data stored within the communication platform?
• Can the identity of a patient / client be verified?

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Legislation, certifications and statements

• Does Zaurus meet the requirements of the GDPR?
• Is Zaurus ISO 27001: 2013 and NEN 7510: 2017 certified?

Logging

• Are the actions of a Zaurus user logged? Where is this recorded? What is recorded?
• Can I find out who has accessed our data in the database?

Access

• What measures have Zaurus taken against unprotected access and modification?
• Who all have access to the communication exchange in the platform?

General

• What does Zaurus do to ensure a reliable and secure service by means of information security?
• What are pen tests and are they performed on the Zaurus communication platform?
• I use Zaurus on my mobile / tablet. How can I optimally secure this?

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Information security and business continuity policies

• Where is Zaurus data stored?
• How often is the Zaurus communication platform backed up?
• Where are these backups stored?

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Rights of subjects

• What rights do I have with regard to my personal data?
• How can I exercise my "Right of transparency"?
• How can I exercise my "Right of access"?

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