Zaurus

Digital consultation rooms 7

• How do I start a digital consulting room?
• How do I add new participants to an existing group conversation?
• How do I change the settings of an existing group conversation?
• How do I close a conversation?
• Can new participants in a group chat read older messages?

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Video consults 10

• How do you start a videoconsultation?
• How do I share my screen?
• What does my mobile device show when I receive a video call?
• How does the Glasses App work?
• How much data does the video call functionality use?

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Outlook Add-in 7

• How do I install the Outlook Add-in?
• Which versions of Outlook are compatible with the Outlook add-in?
• Can I reschedule the video call and what consequences will this have?
• Do invitees need a Zaurus account?
• Does the Outlook add-in work with non-Outlook adresses?

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Guest access 9

• What is guest access?
• How can I invite a guest via a link?
• How can I have someone dial in to a video conversation?
• How can I dial in with a conference set?
• Which phones can I use to dial in?

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Conversations 15

• How do I start a one-on-one conversation?
• Can I mark specific conversations to find them more easily?
• Can I delete my messages?
• How can I tag someone?
• What do the green check marks in my messages mean?

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Attachments 3

• What kind of attachments can I share through Zaurus?
• How can I easily find an attachment in Alterdesk?
• Can I delete attachments?

Accounts 20

• Can I add multiple email addresses to one account?
• Why do I have to use a company email address?
• I work for multiple companies – can I have a separate account for each company?
• How can I delete my Zaurus account
• Can I share my account with co-workers?

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Security 7

• How can I prevent TapJacking?
• What can I do to secure my data myself?
• Can I sign out of my Alterdesk account remotely?
• How do I use a fingerprint lock?
• What is two-factor authentication and how do I enable it?

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Company settings 12

• Can I import a complete list of company users?
• Can I add employees without a company email address?
• We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
• How do I remove users?
• How can I make an Zaurus theme in our organisation’s colours?

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Troubleshooting 25

• Why is the quality of my video call not that good?
• After registration I have not received a confirmation mail.
• I am using two factor authentication, but can no longer access my authenticator.
• Why can't I see Chantal's live chat button?
• Can I change my previous answer to Chantal?

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Complaints - Feedback 1

• How can I submit feedback or file a complaint?

Data breaches and data protection 3

• Who can appeal to the Data Protection Officer of Zaurus?
• What are the duties of a Data Protection Officer?
• How does Zaurus deal with data breaches?

Miscellaneous 7

• Where is the data that the assistants receive stored?
• How long is data stored within the communication platform?
• Can the identity of a patient / client be verified?
• Is a processing register kept?
• For our organization, company data may not be displayed anywhere outside the messaging app. Can notifications be turned off?

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Legislation, certifications and statements 2

• Does Zaurus meet the requirements of the GDPR?
• Is Zaurus ISO 27001: 2013 and NEN 7510: 2017 certified?

Logging 2

• Are the actions of a Zaurus user logged? Where is this recorded? What is recorded?
• Can I find out who has accessed our data in the database?

Access 2

• What measures have Zaurus taken against unprotected access and modification?
• Who all have access to the communication exchange in the platform?

General 7

• What does Zaurus do to ensure a reliable and secure service by means of information security?
• What are pen tests and are they performed on the Zaurus communication platform?
• I use Zaurus on my mobile / tablet. How can I optimally secure this?
• How is the Zaurus communication platform encrypted?
• What measures does Zaurus take against unauthorized access from the outside?

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Information security policies 14

• Where is Zaurus data stored?
• How often is the Zaurus communication platform backed up?
• Where are these backups stored?
• Are periodic samples also taken to test the reliability of the backups?
• Does the Zaurus communication platform use virtual servers?

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Rights of subjects 7

• What rights do I have with regard to my personal data?
• How can I exercise my "Right of transparency"?
• How can I exercise my "Right of access"?
• How can I exercise my "Right to rectification/addition"?
• How can I exercise my "Right to be forgotten"?

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iOS 1

• 2.6

Android 2

• 2.4.1
• 2.9.3