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Digital consultation rooms
How do I start a digital consulting room?
How do I add new participants to an existing group conversation?
How do I change the settings of an existing group conversation?
How do I close a conversation?
Can new participants in a group chat read older messages?
Which mobile devices can I use to make video calls?
What does my mobile device show when I receive a video call?
How does the Glasses App work?
How much data does the video call functionality use?
What does the Alterdesk videochat tester do, specifically?
See all 7 articles
How do I start a one-on-one conversation?
Can I mark specific conversations to find them more easily?
Can I delete my messages?
How can I tag someone?
What do the green check marks in my messages mean?
See all 12 articles
What kind of attachments can I share through Zaurus?
How can I easily find an attachment in Alterdesk?
Can I delete attachments?
Can I add multiple email addresses to one account?
Why do I have to use a company email address?
I work for multiple companies – can I have a separate account for each company?
How can I delete my Zaurus account
Can I share my account with co-workers?
See all 15 articles
How can I prevent TapJacking?
What can I do to secure my data myself?
Can I sign out of my Alterdesk account remotely?
How do I use a fingerprint lock?
What is two-factor authentication and how do I enable it?
See all 6 articles
Can I import a complete list of company users?
Can I add employees without a company email address?
We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
How do I remove users?
How can I make an Zaurus theme in our organisation’s colours?
See all 10 articles
Why is the quality of my video call not that good?
After registration I have not received a confirmation mail.
I am using two factor authentication, but can no longer access my authenticator.
Why can't I see Chantal's live chat button?
Can I change my previous answer to Chantal?
See all 17 articles