Zaurus

Digital consultation rooms 5

• How do I start a digital consulting room?
• How do I add new participants to an existing group conversation?
• How do I change the settings of an existing group conversation?
• How do I close a conversation?
• Can new participants in a group chat read older messages?

Video consults 7

• Which mobile devices can I use to make video calls?
• What does my mobile device show when I receive a video call?
• How does the Glasses App work?
• How much data does the video call functionality use?
• What does the Alterdesk videochat tester do, specifically?

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Conversations 12

• How do I start a one-on-one conversation?
• Can I mark specific conversations to find them more easily?
• Can I delete my messages?
• How can I tag someone?
• What do the green check marks in my messages mean?

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Attachments 3

• What kind of attachments can I share through Zaurus?
• How can I easily find an attachment in Alterdesk?
• Can I delete attachments?

Accounts 15

• Can I add multiple email addresses to one account?
• Why do I have to use a company email address?
• I work for multiple companies – can I have a separate account for each company?
• How can I delete my Zaurus account
• Can I share my account with co-workers?

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Security 6

• How can I prevent TapJacking?
• What can I do to secure my data myself?
• Can I sign out of my Alterdesk account remotely?
• How do I use a fingerprint lock?
• What is two-factor authentication and how do I enable it?

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Company settings 10

• Can I import a complete list of company users?
• Can I add employees without a company email address?
• We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
• How do I remove users?
• How can I make an Zaurus theme in our organisation’s colours?

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Troubleshooting 17

• Why is the quality of my video call not that good?
• After registration I have not received a confirmation mail.
• I am using two factor authentication, but can no longer access my authenticator.
• Why can't I see Chantal's live chat button?
• Can I change my previous answer to Chantal?

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