Miscellaneous

Where is the data that the assistants receive stored?
Zaurus is a Dutch service and data is stored on European servers (Ireland and Germany). In this way we ensure that personal data is subject to European laws...
Sun, 18 Oct, 2020 at 4:46 PM
How long is data stored within the communication platform?
Agreements about retention periods are recorded in the processor agreement that we conclude with you. For an exact answer, please consult your own processor...
Sun, 18 Oct, 2020 at 4:03 PM
Can the identity of a patient / client be verified?
Certainly! Our digital assistants may ask conversation partners to identify themselves through online verification services. Usually iDIN or Idensys is used...
Sun, 18 Oct, 2020 at 4:45 PM
Is a processing register kept?
Yes, a processing register is maintained within Zaurus. The processing register is part of our management system and has constant attention.
Fri, 28 May, 2021 at 2:50 PM
For our organization, company data may not be displayed anywhere outside the messaging app. Can notifications be turned off?
Yes, this is possible. For some organizations, the rule applies that company data may not be displayed anywhere outside the messaging app - not even in not...
Sun, 18 Oct, 2020 at 4:28 PM
Does Zaurus pseudonymise and/or anonymize personal data?
Does Zaurus pseudonymise and / or anonymize personal data? In the General Data Protection Regulation (GDPR), the quality of data and the de-minimization...
Sun, 18 Oct, 2020 at 3:49 PM
What security measures does Zaurus take?
Security is central to Zaurus. All messages are sent over an SSL encrypted connection. This means that it is not possible for third parties to intercept...
Sun, 18 Oct, 2020 at 4:44 PM
My organization uses the Livechat. Which cookie is placed from Zaurus?
Zaurus processes the ServerID during a session of a website visitor. After the session (i.e. closing browser) this information is deleted. This cookie is us...
Fri, 28 May, 2021 at 2:40 PM
Can Zaurus help our organization with a privacy statement or provide sample texts?
Making a privacy statement is the responsibility of an organization. Zaurus does not have templates available for this, because customers use our products a...
Fri, 28 May, 2021 at 2:46 PM
Which data is processed by Zaurus?
The exact personal data processed by Zaurus are listed in Appendix 1 of the processor agreement. We would like to refer you to the processor agreement with ...
Fri, 28 May, 2021 at 2:48 PM
×

Some text in the Modal..