Video consults

How do you start a videoconsultation?
Video calls (also called video chats, or video conferences) are easy to start from every Zaurus conversation.  Using your latpop or desktop, you ca...
Tue, 1 Dec, 2020 at 4:37 PM
How do I share my screen?
Zaurus users can share their screen during video consultations. In order to do this you need to use either our desktop client (for Windows or macOS), or use...
Tue, 1 Dec, 2020 at 4:49 PM
What does my mobile device show when I receive a video call?
When you receive a regular phone call on your mobile device, you are used to seeing a call screen with the option to either take the call or ignore it. Rece...
Thu, 20 Feb, 2020 at 10:56 AM
How does the Glasses App work?
The Zaurus Glasses app can be downloaded in the Android Play Store and in the Epson Moverio store. The Glasses app is available for all Android smart gla...
Thu, 20 Feb, 2020 at 10:58 AM
How much data does the video call functionality use?
Data usage can differ greatly per video stream. If your video screen changes little, less data is used than when it changes a lot. If we consider a s...
Thu, 20 Feb, 2020 at 10:59 AM
My camera screen stays black
Sometimes it will happen, when you repeatedly minimize and go back into your app while you are videocalling, that your own camera screen turns and stays bl...
Thu, 20 Feb, 2020 at 11:02 AM
I get an error when starting a video chat
When you see a red bar with an error code that ends at -2006, it is most likely your web-app cannot access the camera or the microphone. You can view...
Thu, 20 Feb, 2020 at 11:17 AM
How many participants can join in a videocall?
Sometimes it is necessary to have a large number of participants in the same video call. The maximum number of participants are determined by your subscript...
Wed, 2 Dec, 2020 at 4:07 PM
How to get Zaurus working in a Citrix environment?
Both the web-app as the desktop-app can run within a Citrix environment withough putting extra load on the server. We'll discuss how this can be done ...
Wed, 2 Dec, 2020 at 3:35 PM
Why is my camera feed mirrored?
Zaurus shows the camera feed like it would how someone who is sitting across from you would see you. This way, when you hold something infront of the camera...
Tue, 26 Jan, 2021 at 12:57 PM
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