Video consults

What does my mobile device show when I receive a video call?
When you receive a regular phone call on your mobile device, you are used to seeing a call screen with the option to either take the call or ignore it. Rece...
Thu, 20 Feb, 2020 at 10:56 AM
How does the Glasses App work?
The Zaurus Glasses app can be downloaded in the Android Play Store and in the Epson Moverio store. The Glasses app is available for all Android smart gla...
Thu, 20 Feb, 2020 at 10:58 AM
How much data does the video call functionality use?
Data usage can differ greatly per video stream. If your video screen changes little, less data is used than when it changes a lot. If we consider a s...
Thu, 20 Feb, 2020 at 10:59 AM
What does the Alterdesk videochat tester do, specifically?
Should you encounter problems with the video call functionality of the messenger, you can run the videochat tester to try and find the cause. After runnin...
Thu, 20 Feb, 2020 at 11:00 AM
My camera screen stays black
Sometimes it will happen, when you repeatedly minimize and go back into your app while you are videocalling, that your own camera screen turns and stays bl...
Thu, 20 Feb, 2020 at 11:02 AM
I get an error when starting a video chat
When you see a red bar with an error code that ends at -2006, it is most likely your web-app cannot access the camera or the microphone. You can view...
Thu, 20 Feb, 2020 at 11:17 AM

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