Troubleshooting

Cannot start the call. Is your webcam and/or microphone attached? -2007
This message is generated when Zaurus cannot detect any microphone or camera at all. Please check if they are attached to your system. This is a common ...
Tue, 8 Dec, 2020 at 3:51 PM
Why is it that interlocutors cannot hear me? (macOS)
It is possible that the other participants in a video call cannot hear you. If you have a macOS computer, a possible cause for this is that your audio input...
Tue, 28 Apr, 2020 at 5:19 PM
Incoming videocalls do not trigger a notification on iPads or iPhones
In order to have an iPhone or iPad 'ring,' Zaurus is dependent on the Apple Push Notification service (APNs) from Apple. These pushnotifications s...
Thu, 10 Dec, 2020 at 4:45 PM
Why can't I click next while trying to register?
When you cannot click on 'Next' during the registration process, it is usually because your password does not adhere to all password requirements....
Wed, 23 Dec, 2020 at 10:19 AM
Why can't I select a application to screen share?
Sometimes an application that you want to screen share is not showing up in the list with possibilities to share. When this happens, it is usually becau...
Thu, 10 Dec, 2020 at 4:49 PM
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