Troubleshooting

Why is the quality of my video call not that good?
If the quality of your stream during a video call is not adequate, there are a few things you could check. Older device Our video call functionality ...
Wed, 26 Feb, 2020 at 11:00 AM
After registration I have not received a confirmation mail.
First, please verify that the confirmation email has not landed in your spam folder. You can also check whether the email address you filled in is cor...
Wed, 26 Feb, 2020 at 11:01 AM
I am using two factor authentication, but can no longer access my authenticator.
When you are using two factor authentication combined with apps like Google Authenticator, make sure that when you buy a new phone, you ensure that your ...
Wed, 26 Feb, 2020 at 11:03 AM
Why can't I see Chantal's live chat button?
Chantal communicates via a live chat which is under a round button in the lower right corner of the general practician's website. If you cannot see thi...
Wed, 26 Feb, 2020 at 11:07 AM
Can I change my previous answer to Chantal?
It is always possible to make a typo when chatting with Chantal, the digital doctor's assistant. That's not a problem! Youcan simply type 'te...
Wed, 26 Feb, 2020 at 11:19 AM
What do I do when Chantal does not show me the option that I need?
General practices can decide themselves what Chantal does and does not do. It can happen that the practicioner decides to not have Chantal process requests ...
Wed, 26 Feb, 2020 at 11:26 AM
What can I do when the app crashes when using Windows 10?
Is the desktop client or the Edge browser crashing in Windows 10? It could help to switch off the following Windows services: Connected User Experien...
Wed, 26 Feb, 2020 at 11:34 AM
Is it true that the web client does not work in mobile browsers?
Yes, that is correct! When you use your mobile browser to go to the web client, you will automatically be redirected to a page with a URL to the right ...
Wed, 26 Feb, 2020 at 11:37 AM
I have not received an SMS token after registration.
You will only get an SMS token when you have entered your phone number during the registration process. If you have registered with a phone number and have...
Wed, 26 Feb, 2020 at 11:38 AM
I get an error message when I try to log in.
If you get an error message upon trying to log in, this can be caused by multiple different issues. The solution depends on the specific error message ...
Wed, 26 Feb, 2020 at 11:41 AM