Enter your search term here...
New support ticket
Check ticket status
Digital consultation rooms
How do I start a digital consulting room?
How do I add new participants to an existing group conversation?
How do I change the settings of an existing group conversation?
How do I close a conversation?
Can new participants in a group chat read older messages?
What does my mobile device show when I receive a video call?
How does the Glasses App work?
How much data does the video call functionality use?
What does the Alterdesk videochat tester do, specifically?
My camera screen stays black
See all 6 articles
How do I start a one-on-one conversation?
Can I mark specific conversations to find them more easily?
Can I delete my messages?
How can I tag someone?
What do the green check marks in my messages mean?
See all 12 articles
What kind of attachments can I share through Zaurus?
How can I easily find an attachment in Alterdesk?
Can I delete attachments?
Can I add multiple email addresses to one account?
Why do I have to use a company email address?
I work for multiple companies – can I have a separate account for each company?
How can I delete my Zaurus account
Can I share my account with co-workers?
See all 15 articles
How can I prevent TapJacking?
What can I do to secure my data myself?
Can I sign out of my Alterdesk account remotely?
How do I use a fingerprint lock?
What is two-factor authentication and how do I enable it?
See all 6 articles
Can I import a complete list of company users?
Can I add employees without a company email address?
We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
How do I remove users?
How can I make an Zaurus theme in our organisation’s colours?
See all 10 articles
Why is the quality of my video call not that good?
After registration I have not received a confirmation mail.
I am using two factor authentication, but can no longer access my authenticator.
Why can't I see Chantal's live chat button?
Can I change my previous answer to Chantal?
See all 18 articles
Some text in the Modal..